Privacy Policy

We take the privacy of our clients seriously. This page sets out what personal information we collect, how we use it, and the rights you have over your data. If anything here is unclear, please get in touch.

Information We Collect

In the course of helping you design, purchase, or enquire about a piece of jewellery, we may collect the following types of information:

• Contact details — your name, email address, phone number, and postal or shipping address.
• Order and consultation information — details of the pieces you've enquired about, design preferences, consultation notes, and delivery requirements.
• Payment information — we do not store full card details on our systems. Payments are processed by secure, PCI-compliant third-party providers.
• Communication records — copies of emails, messages, and calls, so we can assist you properly across the full course of your order.
• Website data — anonymous analytics information such as your approximate location, browser, and the pages you view, to help us improve the site.

How We Use Your Information

We use the information you provide to:

• Respond to enquiries and consultation requests.
• Design, produce, and deliver pieces to you.
• Process payments and arrange insured shipping.
• Send order updates and aftercare communication.
• Send you our newsletter, but only if you've specifically subscribed — and you can unsubscribe any time.
• Comply with our legal obligations, including record-keeping and tax reporting.

We will never sell your personal information, and we will never share it with third parties for their own marketing purposes.

Who We Share Information With

We only share the minimum necessary information with trusted partners who help us deliver our service. These include:

• Our jewellery production partners, who require your design and sizing information.
• Insured shipping providers, who require your delivery address.
• Payment processors, who handle your transaction securely.
• Email and communication platforms we use to stay in touch with you.

All partners are bound by confidentiality obligations and data protection standards equivalent to our own.

How We Protect Your Information

We take appropriate technical and organisational measures to protect your information against loss, misuse, or unauthorised access. Our website uses SSL encryption, and we limit access to personal data to those members of our atelier who genuinely need it to help with your order.

Cookies

Our website uses a small number of cookies to help the site function and to understand, anonymously, how visitors use it. You can disable cookies through your browser settings without affecting your ability to browse or order — although some functionality may be reduced.

Your Rights

Under the Australian Privacy Act and equivalent international laws (including GDPR for European clients), you have the right to:

• Request a copy of the personal information we hold about you.
• Ask us to correct information that is inaccurate or incomplete.
• Request the deletion of your information, subject to any legal obligations requiring us to retain it.
• Object to or restrict how we use your information.
• Unsubscribe from marketing communications at any time.

To exercise any of these rights, please email us at sale@houseofhalo.au.

Retention

We retain your information for as long as necessary to provide our service, comply with legal requirements, and support the lifetime warranty and aftercare on your piece. Inactive accounts and unused consultation records are periodically reviewed and removed.

Changes to This Policy

We may update this policy from time to time. The version in effect is always the one published on this page, with the "last updated" date shown at the top. Significant changes will be communicated to active clients directly.

Contact

For any privacy-related questions or requests, please contact us at sale@houseofhalo.au or call 0401 442 426.