Frequently Asked Questions

Yes — absolutely. Lab-grown diamonds are chemically, physically, and optically identical to mined diamonds. They are not simulants, imitations, or cubic zirconia. The only difference is their origin: instead of forming deep in the earth over billions of years, they are grown in a controlled environment over weeks using the same elements, pressures, and heat. Every diamond we use is IGI certified and graded to the same standards as mined diamonds.

Three reasons, typically: ethics, environment, and value. Lab-grown diamonds have a transparent, traceable origin and avoid the social and environmental concerns associated with some mining operations. They also offer exceptional value — you can typically afford a larger, higher-quality stone for the same budget. That said, the choice is deeply personal, and we're happy to discuss whichever direction feels right to you.

Every diamond we supply comes with an IGI (International Gemological Institute) grading report — the industry standard for lab-grown diamond certification. This document independently verifies the 4Cs (cut, clarity, colour, carat) of your stone. We're happy to share the specific certificate for your diamond before production begins.

Typically 4–5 weeks from approval of your final design. More intricate or fully bespoke pieces may take slightly longer. We'll give you a clear timeline during your initial consultation and keep you updated through every stage — CAD review, stone selection, casting, setting, and final quality check.

Of course — it's our favourite part of what we do. Bring us a reference image, a vague idea, or just a feeling, and we'll help you shape it into a piece that's unmistakably yours. You'll see CAD drawings before production begins, with revisions welcomed until the design is exactly right.

A deposit secures your order and allows us to begin the design process. The balance is payable once the design is approved and before production begins. We accept bank transfer, credit card, and can discuss payment plans for significant commissions on request.

Yes. Most of our clients are remote, and we find video consultations work beautifully. You'll see renderings, sample stones (on camera), and we can walk through every detail of your design. In-person consultations are also available by appointment for those in Perth.

Absolutely. See our Ring Size Guide for several approaches — including how to measure a ring she already wears without her noticing. If you're truly unsure, we can size the ring to a close estimate and offer a complimentary resize after the proposal.

Yes — House of Halo ships worldwide. All orders are fully insured, tracked, and packaged discreetly for secure transit. Shipping is complimentary on all orders. International customers are responsible for any applicable import duties or taxes in their country.

Fine jewellery loves gentle care. Remove your ring before swimming, cleaning, or heavy gym work. Clean at home with a soft brush and mild dish soap every few weeks. We also offer complimentary professional cleaning and inspection services — just send it in and we'll take care of it.

Every House of Halo piece comes with a lifetime warranty on manufacturing craftsmanship. This covers any defects in setting, casting, or finishing. Complimentary cleaning and inspection are included for the lifetime of the piece. Resizing, stone upgrades, and repairs from wear-and-tear are available at cost.

Because our pieces are made to order, they cannot be returned or exchanged once production has begun. This is why we put such care into the consultation and CAD approval stage — we want you absolutely certain before we start. If she says no, or you change your mind before production, we'll refund your deposit less any design costs incurred.

Your first resize within 90 days of delivery is complimentary — we understand sometimes the surprise doesn't fit quite right. After that, resizing is available at cost. Most simple bands can be resized up or down by 1–2 sizes without affecting the design.